CSR - Customer Service Representative

Company Overview

State Farm® is the largest auto insurer in the U.S., serving over 80 million policies and accounts since 1942. We are committed to doing the right thing for our customers and communities, offering a wide range of insurance and financial products while actively supporting community initiatives.

Summary

As a Customer Service Representative at State Farm, you will play a vital role in delivering exceptional service to our clients. This position is essential in ensuring customer satisfaction and maintaining our reputation as a trusted insurance provider.

Responsibilities
• Provide outstanding customer service by addressing inquiries and resolving issues promptly.
• Handle cash transactions accurately and efficiently.
• Utilize phone etiquette to communicate effectively with clients and colleagues.
• Perform data entry tasks to maintain accurate records of customer interactions.
• Assist customers with policy information, claims processing, and product offerings.
• Support sales initiatives by identifying customer needs and recommending appropriate solutions.
• Collaborate with team members to enhance overall service delivery and client satisfaction.
• Analyze customer feedback to improve service processes.

Qualifications
• Position Requires P&C License. Must be License.
• Proven experience in customer service or call center environments.
• Strong communication skills with an emphasis on phone etiquette.
• Ability to handle cash transactions responsibly.
• Bilingual skills are a plus for serving diverse clientele.
• Familiarity with data entry processes and software applications is preferred.
• Sales experience is beneficial but not required.
• Strong analytical skills to assess customer needs effectively.
• Commitment to providing excellent client services.

If you are ready to make a difference in people's lives through exceptional service, we invite you to apply today and join our dedicated team at State Farm!

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:
• 401(k)
• Paid time off

Shift:
• Morning shift

Experience:
• Customer service: 3 years (Required)

License/Certification:
• Property & Casualty License (Required)

Ability to Commute:
• Encino, CA 91426 (Required)

Work Location: In person

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