Collection Specialist - Financial Pacific Leasing

Job Purpose

Responsible for individual results on assigned portion of the 1-30-day delinquent accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Communicates with lessees that are in a 1-30-day delinquent status via telephone, mail, email, text or personal contact.
• Negotiates payment arrangements with the customers to ensure timely payment.
• Responsible for individual/group monthly delinquency goals.
• Ensures individual call volume meets company standards for their prospective areas and calls are made in a professional manner.
• Responsible for the assessment and collection of miscellaneous fees and late charges to include call fees, addendum fees, pro rata payments, and documentation fees.
• Maintains complete and accurate documentation to include thorough notation of all communications with the customer or authorized parties.
• Understands the proper usage of extension, rewrites, addendums, and forbearances. To include equipment repairs.
• Prepares status worksheets, buyouts and amortization schedules.
• Understands and utilizes company system and use of the phone dialer.
• Understands and utilizes system status coding.
• Prepares requests for Fair Market Values.
• Prepares Repossession Packets then refers them to the Asset Management department.
• Works with customer’s and Financial Pacific Leasing insurance company to ensure proper insurance coverage is obtained.
• Utilizes the broker base and in-house broker representatives to resolve first payment default delinquencies.
• Prepares demand letters when necessary.
• Notifies supervisor of any significant situations which may cause harm or loss to the company.
• Demonstrates compliance in assigned job function and applies to designated job responsibilities.
• Takes personal initiative following all policies and procedures, Bank Secrecy Act, compliance regulations, and completes all required and job-specific training. Raises and/or addresses compliance issues for evaluation, investigation and resolution.
• Provides highest level of customer service to all lessees, vendors, brokers and staff.
• Assists and supports other staff as needed.
• Regular and predictable attendance and punctuality.
• Performs all other duties as assigned by management.

SUPERVISORY RESPONSIBILITIES NO

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
• Must be a high school graduate or equivalent.

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