Customer Services Representative

A company built to serve you. It's your career, Shelter it!

Customer Services Representative Starting pay $20.71 / hourJob Level: Individual Contributor

What You Will Be Doing:
• Handle incoming calls from policyholders, claimants, and other consumer contacts
• Report of policyholder claims, processing premium payments, providing insurance quote and processing policy changes, assisting with customer website support, and answering general inquiries
• Identify opportunities to improve the customer service experience, processes, and communication as needed

What We're Looking For:
• Ability to acquire and maintain Property and Casualty (P&C) Producer's license in Shelter's operating territory (paid for by Shelter)
• Excellent listening, communication, and organizational skills as well as strong computer skills
• Ability to multi-task in a fast-paced environment while demonstrating problem-solving skills
• Ability to take the lead and guide our customers to a resolution
• Detailed individual with flexibility to handle frequent changes
• Demonstrate timely, consistent job attendance history with the availability to work some nights, weekends and holidays
• Be able to work beginning April 21 from our Henderson, NV call center
• Due to duties and responsibilities of this position, a criminal background check may be run on final candidates
• Ability to perform the essential functions of the position, with or without a reasonable accommodation

Shelter's uncompromising commitment to excellence doesn't stop with our customers. We recognize our employees are what make us a premier organization in the insurance industry. Shelter Employees enjoy such benefits as:
• Heath, Dental, Voluntary Vision and Prescription Drug Insurance
• Savings and Profit Sharing 401(k)
• Paid Time Off for Sick and Personal Leave, Vacation and Holidays
• Vitality Wellness Program
• "Dress for Your Day" Dress Code
• Flexible Scheduling
• And much more!

Shelter maintains broad salary ranges for its roles in order to account for variations in geographic location, education, training, skills, relevant work experience, business needs and market demands. Please remember that this is the minimum starting base pay only and does not consider other components that make up the total rewards package for the position.

#IND1#

If interested, please apply by:
03/20/2025

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