Assistant Manager - Retail Office

About the position

The Assistant Manager position at Peoples Bank plays a crucial role in supporting the Branch Manager in overseeing daily operations and ensuring exceptional customer service. This role focuses on developing staff, maintaining operational standards, and fostering a collaborative work environment to meet clients' financial needs through a consultative sales approach.

Responsibilities
• Assist with overseeing the day-to-day operations of the branch.
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• Lead by example to achieve sales results and coach staff in the PEBO way.
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• Maintain confidentiality of client business.
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• Ensure branch associates are effective and engaged in operations and sales.
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• Assist in finding and developing high-quality staff.
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• Establish and grow working relationships with partners.
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• Maintain world-class service levels.
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• Proactively meet clients' financial needs through the sales process.
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• Follow operational standards regarding security, risk management, and compliance.
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• Conduct structured coaching sessions for individual and branch success.
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• Attract new relationships and retain existing ones.
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• Respond to customer concerns with follow-up and resolution.
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• Develop and retain the customer base, using names and knowledge of account ownership.
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• Acquire and maintain knowledge of consumer and business lending products.
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• Initiate conversations to uncover customer needs and refer them to business partners.
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• Complete required training for bank and branch policies and procedures.
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• Interpret documents such as safety rules and loan documents.
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• Speak effectively before groups of customers or employees.
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• Define and offer solutions to resolve problems.
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• Make calls to clients and prospects to meet branch calling goals.
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• Interpret data to evaluate lending ratios and product opportunities.
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• Consistently meet sales goals.
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• Perform special projects as assigned.

Requirements
• High school diploma or GED; one to two years related experience and/or training; or equivalent combination of education and experience.
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• Strong leadership skills and great organizational skills.
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• Excellent communication, problem-solving, and customer service skills.
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• Ability to motivate and develop the branch team.
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• Experience with extensive customer contact is required.
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• Ability to convey bank strategy and technique via the Peoples Coaching Model.
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• Flexibility and teamwork with excellent oral and written communication skills.
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• Ability to establish and maintain working relationships with partners.
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• Decision-making skills with well-developed interpersonal skills.
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• Self-motivated and assertive in a sales environment.
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• Ability to learn computer and mobile device applications quickly.
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• Valid Driver's license and reliable transportation.

Nice-to-haves
• Experience in a banking or financial services environment.
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• Knowledge of consumer and business lending products.

Benefits
• 401(k) retirement plan with employer match.
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• Employee stock purchase plan.
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• Education assistance programs such as student loan and tuition paydown/reimbursement.
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• Paid vacation and holidays.

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