Retail Shift Lead - Palo Alto

About the position

Pet Food Express is the best place to shop for pet supplies - and it's all because of the people who work here. Sure, we have better products and more convenient services. But most importantly, we offer gold-standard customer service and expert advice for even the toughest pet problems. Sound like you? Join us. Our Lead Sales Consultants coach customers through the ins-and-outs of pet parenthood and lead Sales Associates through the day-to-day of retail operations. They work closely with field leadership to ensure every customer has a fun, friendly, and informative shopping experience and that our employees feel like they matter at work.

Responsibilities
• Actively approach and engage with our two-legged and four-legged customers.
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• Answer customer questions about specific products.
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• Use the PFE Whole Life Approach to provide tailored recommendations that help customers live their best possible lives with their pets.
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• Participate in and lead daily training and continuous educational programs to enhance your and your team's product knowledge and sales skills.
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• Stay up-to-date about new products and the pet community and share what you know with your store.
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• Lead PFE Sales Associates through store open and close.
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• Operate the cash register in a friendly and efficient manner.
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• Lead the unloading of shipments, restocking, and placement of product while maintaining visual and display standards.
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• Clean and maintain the store by participating regularly in tasks such as sweeping, mopping, and cleaning pet messes as needed.
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• Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service and shrink.

Requirements
• A passion for pets and people.
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• Leadership experience required preferably in a retail setting. Pet retail experience is a plus.
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• Eagerness to learn and lots of ambition. We're growing and looking for people who are excited to grow with us!
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• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.
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• Must be able to lift, move and carry up to 50 pounds while using the appropriate lifting techniques and following all safety rules.
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• Ability to climb and balance using a ladder and/or step stool.
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• Ability to continuously stand, walk, bend, stretch and engage in repetitive motions throughout shift.

Nice-to-haves

Benefits
• Many potential career paths and options for advancement within the company.
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• A focus on your development and leadership training.
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• Generous in-store employee discount that extends to your family.
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• All employees are eligible to participate in a number of Company-sponsored benefits, such as life insurance, pet insurance, Employee Assistance Program(EAP) and more.
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• FT employees are eligible for Health coverage, FSA options, dental, and vision insurance.
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• 401k with employer match.
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• Competitive Paid Time Off.
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• Bring your well-behaved pet to work.
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• Opportunities to make an impact in the community through the Pet Food Express Pet Fair, in-store fundraisers and adoption events benefiting local rescue and shelter partners, and more!

Apply Job!