Quality Assurance Analyst, Municipal & Schools

Responsibilities: • Test and validate program modules of increasing complexity to meet specifications and procedures standards. • Conduct thorough and accurate testing of web-based and mobile applications. • Identify, document, and prioritize defects, work with developers to resolve issues promptly. • Validate all written documentation for assignments for accuracy and completion. • Validate software releases of basic complexity prior to distribution. • Execute on automated test scripts and evaluate. • Create and maintain test plans and test cases of typically basic complexity for all testing assignments. • Adhere to and assist in the development of standards and procedures. • Assist with reviewing and editing test case scripts and writing queries. • Assist with documenting and executing black box, exploratory/heuristic, end-to-end, and any other testing approaches necessary to ensure effective product test coverage. • Assist in the identification of new procedures, methods and/or tools to improve the efficiency of the QA process. • Assist in the design and requirements for new products. • Provide analysis and consulting support for development and support employees. • Communicate effectively with technical and non-technical audiences. • Work independently to organize assigned work and make sound independent decisions. • Operate effectively in a fast-paced environment, juggling multiple tasks effectively to meet deadlines. • Apply technical skills to address increasingly complex test scenarios involving web and database servers, mobile devices and/or other systems components. • Relate the application of computer capabilities and testing technical to real world problem resolution. Demonstrate an in-depth understanding of assigned software modules. • Exhibit efficient management of time, tasks and priorities. • Maintain a positive team player attitude. • Assist in defining/refining QA standards and procedures. • Demonstrate an excellent work ethic and focus on work, tasks, priorities and improving the QA process. • Stay abreast of the latest trends in software development and quality assurance. • Work directly with customers to help diagnose urgent issues.

Qualifications: • Bachelor's degree or higher in Computer Sciences, Management Information Science, or Business. Equivalent work experience may substitute for degree requirement. • 3+ years of experience in quality assurance, testing, or a related role. • Solid analytical and problem-solving skills involving sound decision making and effective resolutions. • Solid understanding of QA testing methodologies and practices preferred. • Familiarity with basic coding and/or scripting is required. • Experience using Jira and Zephyr is preferable. • Experience with the Agile – Scrum, Kanban or Lean development processes is required. • Firm knowledge and experience with relational databases including solid knowledge and understanding of SQL and query writing. • Proficient with Microsoft Office. • Full software development lifecycle familiarity is strongly preferred. • Keen attention to detail. • Strong planning and organizational skills involving the ability to manage multiple work streams effectively. • Strong time management skills with proven track record of delivering successful results. • Strong interpersonal and communication skills involving the ability to communicate verbally and in writing technical and non-technical information. • Ability to work independently as well as collaborate in a team. • Ability to maintain a test environment effectively with regards to products, tools, data and related aspects. • Ability to be effective in a fast-paced environment. • Must be able to travel occasionally.

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