1540845BR :: IVR Consultant ( Genesys)

JOB SUMMARY

The Senior Software Engineer will help build the Next Gen Applications Suite. Along with writing effective code, the position will be responsible for designing, building, delivering and maintaining a highly scalable set of products and applications. The incumbent will use industry best practices and work collaboratively with cross-functional team of product managers, UX designers, Clienthitects, principal engineers, software engineers, test automation team and DevOPS engineers

ESSENTIAL DUTIES
• Performs as a key contributor to an engineering team that builds and supports exceptional products that provide innovative solutions to challenging business use cases, existing system and operational problems
• Participates in Clienthitectural design, system analysis, and programming activities on application software; this may often require independent reseClienth and study
• Develops high-quality and production-ready software by using best-practice data structures, algorithms, design patterns, and frameworks that are maintainable, scalable, responsive, and secure
• Writes highest quality code with utmost attention to scalability, security and performance and with an end-to-end mindset from conception to delivery and production support, owning specifications, quality, release deployments and monitoring of production health.
• Produces complete, simple, and readable technical documentation for everything developed and maintains a team culture of documenting everything
• Tests and ensures quality of all code that developed in line with principles of test-driven development and continuous delivery, utilizing test automation frameworks wherever possible
• Participates in code-reviews, provides technical guidance and mentors software engineers
• Collaborates closely with Engineering leadership, Product Managers, Designers, Test Automation and other teams and business units to define, prioritize, sequence and scope business and functional requirements and drive results.
• Instruments infrastructure and application performance monitoring, capacity management, alerting, tools instrumentation and metrics (KPI) management
• Performs impact assessment of product (hardware, software) upgrades
• Assists in planning, coordinating, and executing engineering projects
• Supports and collaborates with other Engineers through evaluation, design analysis, and development phases
• Maintains knowledge, ensures competency and compliance with policies and procedures, in order to be the technical expert while collaborating with cross-functional teams
• This list is not all-inclusive and you are expected to perform other duties as requested or assigned

QUALIFICATIONS

Minimum Education and Experience

" 5+ w/bachelor s degree

" BS in computer science or equivalent technical field or equivalent work experience.

" MS is a plus.

Knowledge, Skills, and Abilities
• Expertise in IVR Technology and VUIs (Call Flows) required
• Expertise in Genesys Cloud CX required
• Hands on experience with Genesys Clienthitect IVR application development using data inputs, data actions and Genesys Cloud APIs required
• Natural Language experience required
• Experience in Genesys Cloud Chatbot, Chat and SMS development preferred
• Microservices development experience preferably in Clienture cloud required
• Telephony and Contact Center operations and technologies knowledge preferred
• Database interaction technologies such as Hibernate, JDBC and/or SQL knowledge required.
• Git/GitHub or any other distributed version control systems knowledge required
• Jenkins, CloudBees and/or CI/CD systems working experience required
• AGILE, JIRA, and Confluence experience preferred
• Skill to work comfortably and effectively with people on all different levels of organization and across all functional areas required
• Strong interpersonal and communication skills, strong organizational skills, resourcefulness, attention to detail and drive for excellence
• Troubleshoot issues based upon customer experience, perform a root cause analysis, recommend corrective actions and lead resolution efforts

Remote

About the Company:
Resource Logistics, Inc.

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