Premium and Billing Analyst

Symetra has an exciting opportunity to join our service team as Premium & Billing Analyst!

About the role

This position is responsible for ongoing premium and billing oversight for groups serviced by the Benefits Division, including performing accurately processing daily premium deposits, late pay and lapse processing, analysis and maintenance of D&U and suspense accounts; identify and resolve trends in premium, and performs premium audits. This role must effectively communicate internally and externally via written correspondence and phone calls. Assist with team projects and with the training of other team members; takes on the role of subject matter expert for internal processes and systems.

What you'll do in this role
• Premium maintenance and reconciliation for Symetra serviced policies, including review and management of suspensed and due and uncollected premium, late pay and lapse review and processing
• Accurate pre-screening and allocating premium (net and gross) for Benefits Division Policies utilizing various internal sub-systems while identifying premium calculation discrepancies and variances in premium
• Support and administer changes and setup to groups. Includes, but is not limited to: Creating new statements, rerunning statements to capture changes, terminating groups, and reviewing the policy admin system for all other billing impacting changes.
• Analysis, follow up, and resolution of premium audits including at implementation, renewal and ongoing
• Provide customer service to internal and external customers, research and resolve premium and billing questions and issues
• Assist with training and other projects as needed

What we offer you

“If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work.” Cris H.
• AVP Internal Sales, Training and Development

“Symetra is inclusive of all employees regardless of their personal differences.” Darrell J. - Actuary III

“Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions.” Felicia D. - Financial Reporting Lead Senior Analyst

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Hourly Salary Range: $22.00- $31.96 plus eligibility for annual bonus program

Who you are
• Excellent oral/written communication, customer service, and interpersonal skills
• Detail oriented while maintaining a high level of efficiency
• Ability to multi-task and deliver results in a fast-paced deadline driven environment
• Ability to quickly learn complex systems with a demonstrated ability to retain detailed information relating to systems and processes
• Demonstrate initiative and self-motivation skills
• Proficient technical skills and knowledge of Microsoft applications, Word, Excel and Access and Adobe Acrobat.

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country we’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom.

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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