Correspondent Payment Solutions Specialist

As a leading bank, SouthState has been providing financial solutions to individuals, families, and businesses for more than 100 years.

SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

SUMMARY/OBJECTIVES

It is the responsibility of the Correspondent Payment Solutions Specialist to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. This position is responsible for, but not limited to, providing telephone support to Correspondent Division customers for all operational-related requests including (but not limited to) settlement inquiries, ACH research, wire transfers, Coin & Currency requests, Fed Fund investments and Converge (online banking product). Develop and maintain relationships with other Correspondent Division departments, contacts at the Federal Reserve Banks and other service providers as appropriate. This role is hybrid.

ESSENTIAL FUNCTIONS

Customer Support:
• Handle Converge (online banking) calls and work with technical resources as needed
• Enter non-electronic wire transfer instructions into Converge and performs callbacks
• Perform fast and accurate research for customer banks
• Provide back-up and support for all Payments Customer Service functions and responsibilities
• Perform follow up calls to banks as needed

Transaction Processing:
• Handle all processing activities for wire transfers, ACH, Coin & Currency Orders, Large Dollar Return Item Notifications and Return PDF Delivery
• Ensure all transactions are balanced and processing deadlines are met
• Process incoming and outgoing cash letter accurately and timely
• Ensure checklists are completed timely

General:
• Deliver exceptional customer service and Converge support to all internal and external customers
• Develop and maintain an understanding of all Correspondent Division and FRB banking operations, as well as a basic understanding of other Division services
• Support department objectives and goals
• Assist with internal and external audits
• Complete Account Confirmation requests
• Generate ideas to enhance/improve current processes related to job functions
• Ensure that the Bank’s policies and procedures, code of conduct, and regulatory guidelines are strictly complied with
• Provide assistance to other employees by liaising with them through healthy and positive interactions
• Be involved in performing marketing endeavors/efforts
• Continuously update skills by participating in professional training
• Seek opportunities to improve skills through cross-training offered by the Bank
• All other tasks, responsibilities, or duties, as directed by management

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES
• Ability to manage multiple requests simultaneously and work with other team members to ensure that daily responsibilities are handled timely
• Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department
• Ability to use the computer efficiently and the capacity to learn new software programs as they are rolled out by the Bank
• Must have good knowledge of business English, including spelling and punctuation when writing
• Must possess basic English language skills to speak clearly and effectively with coworkers and customers
• Must be well-organized, accurate, and attentive to detail
• Must be cooperative and willing to assist coworkers and customers on a regular basis
• Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others
• Must possess excellent multi-tasking skills and be able to function well under pressure
• Must be able to remain composed under pressure and respond to customer and coworker concerns regularly
• Must have a keen eye for detail and follow instructions to the letter
• Must be patient and willing to help others in solving problems while always maintaining a positive attitude

Qualifications, Education, and Certification Requirements
• Education: Minimum high school diploma or generate education degree (GED)
• Experience: One to three years in customer service and related experience and/or training
• Certifications/Specific Knowledge: None

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training, New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, reports. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk.

WORK ENVIRONMENT

This position is located in a cubicle environment that may be loud throughout the day. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks.

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required to attend meetings, conferences or training as needed.

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