Online Chat Support

Overview
We are seeking a dedicated and enthusiastic Online Chat Support representative to join our team. This role is essential in providing exceptional customer service and support through online chat channels. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to analyze customer inquiries effectively. If you are passionate about helping others and thrive in a fast-paced environment, we would love to hear from you.
Responsibilities
• Engage with customers via online chat to provide timely assistance and resolve inquiries.
• Analyze customer issues to identify solutions and provide accurate information.
• Maintain a high level of professionalism while interacting with customers.
• Document customer interactions accurately in our database for future reference.
• Collaborate with team members to improve service delivery and enhance the customer experience.
• Handle outbound calling when necessary to follow up on customer inquiries or issues.
• Assist with data entry tasks as needed to ensure accurate record-keeping.
• Provide support for cash handling processes when applicable.
Requirements
• Previous experience in customer service or call center environments is preferred.
• Strong computer skills, including proficiency in data entry and using chat support software.
• Excellent verbal and written communication skills in English; bilingual candidates are a plus.
• Ability to analyze problems effectively and provide appropriate solutions.
• Strong attention to detail and organizational skills.
• A positive attitude with a commitment to delivering outstanding customer support.
• Flexibility to work various shifts as needed.
Join us in delivering exceptional online support while enhancing your career in a dynamic environment!
Job Types: Full-time, Part-time
Pay: $19.65 - $23.67 per hour
Expected hours: No less than 20 per week
Benefits:
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
Shift:
• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift
• Rotating shift
• Split shift
Work Location: Remote

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