Customer Service Associate IV

Description:
• TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
• They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services.
• They may promote and sell our company's products or services as well as investigate and resolve customer complaints.
• A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
• Managing backlog orders and open orders; communicating late deliveries to the customer and internal teams as required.
• Investigating credit and debit requests and queries to issue credit/debit as necessary.
• Answering technical queries from customers using online technical references and to offer alternatives using available resources.
• Driving corrective actions and improvement projects that will raise customer satisfaction levels.

Requirements: • Typically requires 4 or more years of related work experience • Requires high school diploma • Completion of an AA degree or equivalent is preferred

Benefits:
• A comprehensive benefits package including health insurance
• 401(k)
• disability
• life insurance
• employee stock purchase plan
• paid time off
• voluntary benefits

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