MST Fully Remote ServiceTitan Scheduling Specialist

About the position

The ServiceTitan Scheduling Specialist at Pink Callers is responsible for managing the day-to-day scheduling operations within a fast-paced environment. This role focuses on ensuring that technicians are efficiently dispatched to service calls, installations, and repairs while providing exceptional customer service. The ideal candidate will have a growth mindset and a strong interest in professional development, along with experience in the plumbing, HVAC, or service industry.

Responsibilities
• Oversee day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments
,
• Coordinate scheduling of technicians for service calls, installations, and repairs
,
• Dispatch technicians to job sites in a timely and efficient manner
,
• Monitor technician schedules and adjust as needed to accommodate emergencies or last-minute changes
,
• Serve as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints
,
• Ensure excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner
,
• Organize and maintain systems for documents, invoices, and client records
,
• Process payments from customers and follow up on overdue accounts as necessary
,
• Assist in setting up and implementation of ServiceTitan
,
• Additional responsibilities to support the growth of the company

Requirements
• Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services
,
• Proficiency in Google Suite, Slack and in dispatching software such as ServiceTitan
,
• Excellent time management skills and the ability to multitask and prioritize work
,
• Attention to detail and problem solving skills
,
• Excellent communication with customers, suppliers, and team members
,
• Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers
,
• Must have a clear background check

Nice-to-haves

Benefits
• Work from home flexibility
,
• Professional development opportunities

Apply Job!