Call Center Support Coordinator - Remote - Part Time

Job Type
Part-time
Description
Metro PT is looking for a part-time Call Center Support Coordinator. Under the supervision of the Call Center Supervisor, he or she will assist in our commitment to provide our patients with a stellar patient experience by ensuring the highest quality and compassionate care. Come be a part of a growing organization in a progressive, supportive, and innovative team!
Job Status: Part-Time
Location: Remote with preference for candidates in the New York area but we can accept candidates from New York, Florida, Georgia, Maryland, Pennsylvania, and Virginia
Hourly Rate: $17-$20
Requirements
What You'll be Doing!
• Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications.
• Route escalated calls to the appropriate department and personnel.
• Complete tasks surrounding the nature of the call and providing the highest level of patient care and support.
• Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Answer a high volume of calls
Schedule: 11am-4pm Monday, Tuesday, Thursday, Friday
Who You Are!
• High School Diploma or equivalent
• Strong customer service skills; ability to diffuse client frustrations
• Excellent interpersonal and communication skills
• Ability to use logic and problem-solving skills to resolve issues
• Ability to work independently under tight deadlines in a rapidly changing environment
• Excellent time management and organizational skills
Salary Description
$17-$20/ hour

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