Front Desk/Night Auditor

About the position

The Hotel Front Desk Agent serves as the first point of contact for guests, managing all aspects of their accommodation to ensure a pleasant and memorable stay. This role involves responsibilities such as registering guests, managing reservations, and providing information about the hotel’s amenities and services.

Responsibilities
• Perform all check-in and check-out tasks
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• Manage online and phone reservations
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• Inform customers about payment methods and verify their credit card data
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• Register guests collecting necessary information (like contact details and exact dates of their stay)
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• Welcome guests upon their arrival and assign rooms
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• Provide information about our hotel, available rooms, rates and amenities
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• Respond to clients' complaints in a timely and professional manner
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• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
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• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
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• Upsell additional facilities and services, when appropriate
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• Maintain updated records of bookings and payments

Requirements
• High school diploma or GED
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• 1 year of hotel experience (preferred)
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• 1 year of front desk experience (preferred)

Nice-to-haves

Benefits
• 401(k)
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• Dental insurance
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• Health insurance
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• Paid time off
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• Vision insurance

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