Customer Service Representative - Part-Time

About the position

The Customer Service Representative at United Airlines is a part-time role focused on providing exceptional service to customers traveling for business or pleasure. This position plays a crucial role in creating memorable experiences for passengers by assisting them with ticketing, baggage handling, and ensuring a welcoming environment at the airport. The role offers opportunities for career growth and includes competitive pay and benefits.

Responsibilities
• Interacting with customers in a kind and useful manner to craft memorable experiences and build customer loyalty.
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• Anticipating customer needs and maintaining a strong sense of responsibility when inconveniences occur.
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• Ensuring safety by holding oneself and others to the highest standards.
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• Navigating challenges with composure and adaptability while managing customer frustrations.
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• Collaborating with colleagues to support their success with new processes and technologies.

Requirements
• High school diploma, GED or equivalent.
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• Minimum of 18 years old.
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• Comfortable working with computers, mobile devices, and new technologies.
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• Physical ability to stand and walk for an eight-hour shift, and to lift and handle baggage.
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• Ability to acquire a SIDA badge and meet airport requirements for badging.
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• Legally authorized to work in the United States without sponsorship.
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• Ability to meet the Company attendance standards and uniform and appearance standards.

Nice-to-haves

Benefits
• 401(k) plan
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• Pension plan
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• Health insurance
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• Employee Assistance Plan
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• Space available travel privileges
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• Opportunities for overtime and flexible scheduling

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