Full Time Hotel Front Desk Agent at Hilton Garden Inn

Overview
We are seeking a dedicated Front Desk Agent to join our team at the Hilton Garden Inn Austin Round Rock. The ideal candidate will have a passion for hospitality and excellent customer service skills.

Duties
• Greet guests upon arrival and provide exceptional customer service throughout their stay
• Check guests in and out efficiently
• Answer phone calls and assist with inquiries
• Handle reservations and cancellations
• Process payments and maintain guest accounts
• Provide information about hotel services, amenities, and local attractions
• Assist with any guest requests or issues promptly

Experience
• Experience with phone systems and front desk operations is preferred
• Strong guest service skills with a focus on hospitality
• Multilingual abilities are a plus
• Knowledge of night audit procedures is beneficial
• Understanding of proper phone etiquette
• Previous experience in a resort or hospitality setting is preferred
• Priority will be given to those with previous Hilton experience*

We offer monthly team lunches, Hilton Team Member Hotel rates, and paid time off for full time employees!

Join our team and be part of creating memorable experiences for our guests!

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:
• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Nights as needed
• Rotating weekends
• Weekends as needed

Ability to Commute:
• Round Rock, TX 78681 (Required)

Work Location: In person

Apply Job!