Call Center Agent
Posted 2025-05-18Position Summary
A successful candidate will be detail oriented, have excellent customer service skills, and be able to use thinking and reasoning to solve a problem independently on the phone and all other service channels.
ESSENTIAL FUNCTIONS
Professional and courteous internal and external customer interaction.
Open new accounts, have a working knowledge of account ownership and account classifications.
Complete account maintenance.
Troubleshoot online banking issues.
Answer inquiries by clarifying desired information; researching, locating, and providing information.
Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information and completing transactions.
Sells additional products and services by recognizing opportunities for customers; explaining features and benefits of products and services.
Updates job knowledge by participating in educational activities.
Assist in projects assigned to the solution center.
Complete other duties as assigned.
REQUIRED SKILLS AND ABILITIES
Computer Skills: Intermediate computer skills required as well as the ability to use multiple applications at one time.
Education: High School Graduate or General Education Degree (GED)
Character Core Competencies
Attentiveness- Concentrating on the person or task before me.
Availability- Willingness to change my schedule and priorities to meet a need.
Compassion- Helping those in need.
Cooperation- Understanding others so I can effectively work with them.
Dependability- Fulfilling commitments even in the face of difficulty.
Diligence- Focusing my effort on the work at hand.
Enthusiasm- Expressing interest and excitement in what I do.
Flexibility- Adjusting to change with a good attitude.
Honesty- Being truthful in what I say and do.
Punctuality- Showing respect for others by doing the right thing at the right time.
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