Team Leader

About the position

The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager in achieving operational, sales, and merchandising goals while delivering a Legendary Customer Experience. This role emphasizes creating a safe and productive work environment and involves training Team Members on policies and procedures.

Responsibilities
• Assist Store Manager and Assistant Store Manager in operational, sales, and merchandising objectives.
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• Deliver Legendary Customer Service by following the GURA method: Greet, Uncover needs, Recommend solutions, and Appreciate the customer.
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• Execute assigned merchandising activities including basic, promotional, and seasonal tasks.
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• Perform opening and closing procedures for the store.
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• Transport and make deposits to the bank.
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• Assess store conditions and assign duties to Team Members.
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• Organize and prioritize workflow using a daily planner.
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• Recover merchandise and participate in the freight process.
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• Perform regular and promotional price changes.
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• Resolve customer complaints and ensure a positive shopping experience.
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• Adhere to loss prevention standards and respond to alarm calls as needed.
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• Communicate job functions and responsibilities to Team Members.
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• Operate cash register and supervise cash handling procedures.
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• Assist Team Members with policy and procedure applications.
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• Ensure the safety and well-being of birds and maintain poultry holding tanks.
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• Operate forklift and baler as required.

Requirements
• Retail experience and/or knowledge in farming, ranching, pet/equine, or welding is preferred.
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• Supervisory experience is preferred.
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• Must be at least 18 years of age and possess a valid driver's license.
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• High school diploma or equivalent is preferred but not required.
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• Ability to read, write, and count accurately.

Nice-to-haves
• Basic computer skills.
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• Strong interpersonal skills to resolve issues ethically and with minimal conflict.

Benefits
• Flexible scheduling to accommodate varied hours and shifts.
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• Opportunities for training and development.

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