EAP Worklife Analyst - Medicare Team Afternoon Shift

About the position

The WorkLife Consultant (WLC) is part of the WorkLife Team and provides education about community resources, resource needs assessment, and community and/or national referrals to a variety of customers for a variety of needs including childcare, elder/adult care, and basic/everyday needs. The WLC is responsible for providing Worklife consultation and informational services to members and plan sponsors. The most frequent requests received are for emergency financial, housing, childcare/children with special needs, elder/adult care, and health related needs. The schedule is Monday through Friday, 11:45am to 8:15pm Eastern Time. This position is fully remote and can be done from anywhere within the continental U.S.

Responsibilities
• Assess resource needs and propose options.
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• Research and screen potential community service providers to meet assessed needs.
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• Provide resource referrals and educate individuals on how to use resources to handle various life and work situations.
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• Document member interactions and research/case fulfillment in the system.
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• Work in an inbound and outbound call center environment.
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• Complete outbound phone calls and research.
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• Handle administrative or customer service oriented calls.
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• Staff an online chat platform as needed.

Requirements
• 1+ year(s) of experience educating individuals/families on various community resources.
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• 1+ year(s) of experience working with the elderly and/or adults with disability populations.
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• 1+ year(s) experience in social work, social services, case management or related field.
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• 1+ year(s) experience with conducting resource needs assessments.
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• Must have access to Broadband or Fiber internet with minimum speed of 25mbps/3mbps.

Nice-to-haves
• Spanish speaking.
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• 1+ year(s) of experience working in a call center environment.
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• Excellent computer skills including MS Office applications such as Excel, Word and Outlook.
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• Experience working with diverse populations.
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• Excellent written communication skills.
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• Excellent verbal communication skills.

Benefits
• Full range of medical, dental, and vision benefits.
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• 401(k) retirement savings plan.
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• Employee Stock Purchase Plan.
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• Fully-paid term life insurance plan.
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• Short-term and long-term disability benefits.
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• Well-being programs.
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• Education assistance.
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• Free development courses.
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• CVS store discount.
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• Paid Time Off (PTO) or vacation pay.
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• Paid holidays throughout the calendar year.

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