Development Expansion Professional-College Station

About the position

The Development Expansion Professional is responsible for driving revenue growth and product penetration in large-scale multi-dwelling properties by collaborating with internal teams and building partnerships with developers and builders. This role ensures that services are available to new residents before their move-in date and oversees the company's presence at new build projects. The position requires strong customer service skills, project management capabilities, and the ability to foster relationships with various stakeholders.

Responsibilities
• Provide exemplary customer service to build and maintain strong relationships with customers.
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• Lead the preparation of project status reports and maintain accurate sales/service records.
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• Coordinate with other work streams and projects that may impact project completion.
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• Manage special product buildouts like WiFi Ready and Connected Communities.
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• Activate company services for residential and business properties in mixed-use developments.
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• Conduct outreach to understand clients' project profiles and timelines.
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• Monitor industry developments and evaluate competitive services and products.
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• Make presentations to managers and developers and attend meetings to maintain company visibility.
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• Capture new build/win-back leads and manage project status through formal briefings and reports.
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• Educate clients on wiring specifications and build processes for successful project delivery.
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• Work with local construction contacts to pull statements of work and project bids.
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• Track projects from pre-construction to activation.
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• Foster strong developer relationships to favor the company at new build locations.
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• Drive timely communications with clients and company partners.
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• Prepare regular reports on build-out progress.
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• Manage VIP client build-outs and communications.
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• Create and deliver face-to-face sales presentations on company products and services.
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• Stay informed about the competitive landscape and emerging technologies.
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• Retain customer base by ensuring a superior customer experience.
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• Attend out-of-office meetings with customers and demonstrate excellent communication skills.
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• Exercise independent judgment and discretion in significant matters.

Requirements
• Bachelor's Degree in a relevant field.
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• 5-7 years of relevant work experience.
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• Strong customer experience skills.
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• Ability to troubleshoot and prioritize tasks effectively.
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• Experience in construction projects and taking initiative.
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• Excellent teamwork and customer follow-up skills.

Nice-to-haves
• Experience in sales or marketing within the telecommunications industry.
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• Familiarity with project management tools and software.

Benefits
• Commission eligibility for sales positions.
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• Bonus eligibility for non-sales positions.
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• Comprehensive health benefits.
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• Retirement savings plan options.
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• Paid time off and flexible scheduling.

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