Bilingual Healthcare Services Rep I (Patient Access Center)

Start your career journey and become a part of a community of renowned Healthcare professionals. Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with over 42 premier locations and over 65 specialties. Our clinics are comprised of more than 900 physicians. As we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner. Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares.

100% remote for Texas residents!

Responsibilities include:
• Schedules appointments utilizing a PC.
• Confirms appointments and handles cancellations in a timely, efficient and courteous manner.
• Can solve problems for patients utilizing identified resources.
• Provides comprehensive service to facilitate a resolution for any caller request.
• Acquires and maintains computer skills to use applicable software effectively.

Qualifications: • A high school diploma or GED from an accredited program. • 1-year experience in a high-volume contact center OR 1 year of customer service experience • Ability to fluently speak, write, and understand both the English and Spanish languages • Critical thinking skills.

Preferences:
• 2 years contact center or customer service experience with PC experience and knowledge of MS
• Word and Excel
• Insurance knowledge of HMOs, PPOs, POS, EPOs, and indemnity plans.
• Ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude.

Salary Range: $36,004.80 - $42,348.80 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)

Why Kelsey-Seybold Clinic?
• Medical, Vision, and Dental
• Tuition Reimbursement
• Company Matching 401K
• Employee Reward and Recognition Program
• Paid time off for vacation, sick, and holidays
• Employee Assistance Program
• Continuing Medical Education allowance

Kelsey-Seybold Clinic strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by organizational policy or by federal, state, or local laws unless such distinction is required by law. Kelsey-Seybold is a VEVRAA Federal Contractor and desires priority referrals of protected veterans.

Job Type: Full-time

Pay: $36,004.80 - $42,348.80 per year

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: Remote

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