HVAC Technician Team Lead Chiller (union)
Posted 2025-05-18What you will do
Under general direction, perform preventive maintenance, repair, installation, and replacement of HVAC Chilled water mechanical equipment.
Assists branch leadership with coaching and mentoring of branch technicians with the delivery of customer satisfaction and following operational processes.
Providing Level 1 technical support and assisting with technical development for others.
Ensures work is being performed in compliance with state, local and Federal legal requirements and operates on the job with the highest of ethics.
Properly completes all required project and service documentation.
How you will do it
Must be a member or become a member of Union Local 211
Adheres to all Johnson Controls and customer safety standards.
Provides safety leadership and instruction to all field personnel.
Escalation points to technical issues and provides on-the-job training for other technicians.
Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems.
Escalation points from the branch to the technical support for critical issues.
Assists management with assuring proper field operational disciplines of other Technicians are followed.
Regularly provides input on development and training needs of the branch.
Assists in developing quotes and estimates for identified L&M work and submits to the Customer, Service Manager or Customer Service Agent, as appropriate.
Assists with the identification of material needs required for service delivery.
Assists the Service Manager or Customer Service Agent with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installation.
Communicates with customers upon arrival and before leaving the work site.
Ensures high levels of customer satisfaction Meets regularly with customer to become familiar with operating problems.
Keeps customer informed on the nature of service provided outstanding issues and recommends system enhancements, upgrades, and or repairs.
Manages assigned work to meet a professional level of execution, on-time and to the customer satisfaction.
Conducts self-study (reading, research, and practice) to improve and maintain technical proficiency.
Completes all training and certifications as required by the company.
What we look for
Required
In addition to the technical requirements of the given field, Technical Team Leads need experience where strong leadership activities have been demonstrated.
Ability to act independently and to coordinate the work of other employees and contractors on a customer site.
Effective interpersonal skills to represent the company to customers and other outside contacts.
Able to explain technical information to technical and non-technical people.
Minimum 5 years of Chiller experience.
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