Lead Observability Engineer

Overview

Why GMF Technology?

GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization – we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-long history. We are data junkies and trust in data and insights to advance our business objectives.

We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as the auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world.

We are building global platforms, LATAM, Europe, China – and we are looking to grow our high-performing team. GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers and business.

Responsibilities

About the role:
• Influence current monitoring implementations to identify opportunities and gaps in Observability, Automation and self-healing best practices
• Working with a team of engineers focusing on observability and cloud security
• Assist in developing strategies for observability across different platforms
• Collaborate with product teams in architecting observability for end-to-end visibility through application code and infrastructure while focusing on security
• Collaborate with other SRE teams to ensure telemetry data is aggregated and collected
• Data onboarding of logs, metrics, and traces
• Leveraging AIOps, GenAI and Machine Learning in current technology stack
• Expand use of current observability tools in the collection of telemetry data
• Collaborating with various application and infrastructure teams across various observability domains to reduce MTTR and MTTD through proactive monitoring and alerting
• Effectively communicate current status of all projects, problems, and issues to the department AVP
• Pro-actively identify opportunities for improvements to existing processes and for automation of time consuming tasks
• Lead projects and provide vision and technical direction to oversee and ensure prompt completion of projects
• Ensure that all systems under department are running at optimal efficiency/capacity
• Evaluate, perform, and delegate system administrative functions as appropriate
• Adhere to all company authored policy, procedure and standards documents
• Assist the AVP with new technology research in order to stay abreast of the latest developments in ITS technology, trends, and knowledge, and legislation
• Assist the AVP in determining the direction and enhancement of the system to meet the needs of the organization
• Participate in an after-hours support as needed
• Perform other duties as assigned
• Conform with all company policies and procedures

Qualifications

What makes you a dream candidate?
• AWS and Azure cloud native observability tools
• Cloud Security Engineering principles
• OpenTelemetry and SDKs
• Application and infastructure performance
• Full Stack Observability Strategy
• Custom Scripts – Python
• Synthetic Transaction
• RUM (Real User Monitoring)

Skills
• Ability to think strategically and make collaborative decisions
• Communicates quickly, clearly, concisely, appropriately and intelligently
• Foster open communication, speaks with impact, listens to others, and writes effectively
• Ability to effectively negotiate with vendors on upgrades and acquisitions
• Effective planning, time management, negotiation, and delegation skills
• Ability to approach problems with an open-mind and create new and innovative ideas and methods
• Think positively when faced with obstacles, build on others ideas, think logically and intuitively
• Strong analytical skills

Education
• High School Diploma or equivalent required
• Bachelor’s Degree in related field or equivalent experience preferred

Experience
• 8-10 years of IT engineering experience preferably working with Observability tools for traces, logs, and metrics required
• Experience with open-telemetry preferred
• Experience with Observability Systems and Applications in a Cloud & On-Premise Hybrid Environment preferred

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Compensation: Competitive pay and bonus eligibility

Work Life Balance: Flexible hybrid work environment, 2-days a week in office

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