Product Owner/Sr Product Owner, Customer Experience

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job
• Responsible for driving Customer Experience Product innovation by developing a data driven vision through extensive stakeholder input gathering and analysis, defining and measuring Objectives and Key Results to drive prioritization of efforts, communicating and achieving buy-in for upcoming features, and delivering that vision through a strong partnership with IT and other stakeholders.
• This role is heavily focused on leveraging advanced data skills to gather insights, create dashboards, and provide actionable recommendations that directly impact airport operations and customer experience.
• This role is part of the Airports Product Management team within Customer Experience.

What you'll do
• Collaborates with product stakeholders to define product strategy, develop product roadmap, and implement product [deliverables/enhancements/features, etc.]
• Utilizes technical knowledge such as A/B testing, querying languages, and data visualization tools to measure product success and identify opportunities.
• Keeps stakeholders informed and communicates outcomes, learnings, and changes as teams work toward objectives
• Develops and shares product knowledge through market insights, customer/user feedback, competitive analysis, industry trends and technology trends
• Builds dashboards, ad-hoc reports, and executive summaries to measure baselines and track progress toward success metrics
• Comprehends technical and business trade-offs that enable teams to deliver value sooner
• Effectively tracks product spend through available tools and prioritizes technical debt along with business features
• Ensures and tracks business readiness (training, communication and marketing etc.) for new features or initiatives
• Collaborates with data and analytics resources to capture data and analyzes results to prioritize work, report on product health and identify opportunities to grow product value
• Leads ongoing demonstrations of new features and functionality to update stakeholders and team members
• Understands and advocates for Delivery Transformation including the Product mindset, DevOps, and Agile methodologies

All you'll need for success
• Minimum Qualifications- Education & Prior Job Experience
• Bachelor's degree in CS/CE/CIS/MIS/Engineering/Technology or Business Administration related field; or equivalent experience/training
• 3 years related experience
• 2 years Project Management and/or Product Development experience
• Experience with Agile, product ownership, project planning and delivery
• Skills, Licenses & Certifications
• Knowledge and understanding of technology systems and how they can contribute to product strategy and Objectives and Key Results (OKR)
• Ability to effectively analyze, and concisely present findings and strategies to senior leadership
• Ability to quickly absorb technical concepts and communicate them to a non-technical audience
• Ability to identify product OKRs and conduct analysis to measure success of business objectives
• Demonstrated ability to effectively manage competing priorities and deadlines
• Knowledge of Sabre PSS, Airline, Contact Center and Service Recovery Operations
• Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint

What you'll get

Feel free to take advantage of all that American Airlines has to offer:
• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Apply Job!