Sr Employee Engagement Consultant

Department:
Crew Scheduling

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary
• Responsible for leading the strategy, development and implementation of Employee Engagement deliverables and programs for Crew Scheduling. Works with Manager Employee Engagement & Communication to partner with Crew Scheduling Vice President and Directors to develop and implement solutions that will improve the Employee Engagement experience in Crew Scheduling. Advises on the Employee insights perspective with project Teams and/or Leaders throughout the department, helping them incorporate leading practices across their Teams and/or projects. Advocates on behalf of Crew Scheduling Employees, and works collaboratively with Teams throughout the business to execute on the focus areas within Crew Scheduling and across the Company.

Additional Details
• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer.We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Responsibilities
• Employ advanced critical/strategic thinking skills to identify issues, question assumptions, develop comprehensive solutions/recommendations, and escalate for resolution if needed
• Responsible for staying apprised of and helping educate on new innovations/tools at Southwest that could improve Crew Scheduling engagement and sentiment
• Design and implement department engagement strategy by utilizing survey data and engagement gathering tools
• Develop complex, detailed, and summarized project plans and execute tasks defined in project plan to achieve project goals using project management methodologies and practices
• Develop, present, and facilitate discussions with Senior Leadership and Employees about Employee Engagement pain points, drivers, and solutions
• Glean insights and synthesize findings from multiple data sources (quantitative and qualitative) and build compelling material to bring Voice of Crew Scheduling Employee data/insights or specific improvement opportunities to qualify of life, driving Employee-centric decision making and improvements
• Lead development of visual presentations, Employee journeys, storyboards, surveys, insights materials, and other materials
• Lead strategy and focus group sessions with Crew Scheduling Employees and department Senior Leaders to gather information to further the development of the Employee journey within Crew Scheduling
• Lead, facilitate, and educate on development sessions with department Senior Leadership and external Teams on the enterprise development program (CliftonStrengths)
• Research topics to understand internal and external best practices, stay informed of leading Employee Engagement practices, and apply new strategies and trends to current and future work
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills and Abilities
• Expert knowledge in Employee Engagement and Insights related practices, tactics, and principles (i.e., design thinking, workshop/focus group design, survey design, prototype/model design)
• Expert knowledge of written and verbal communication, as well as presentation delivery skills
• Expert in applying both strategy and project management principles (i.e., vision, risk management, project planning, work breakdown structure, implementation planning, communications, and change management)
• Expert in developing strong, visually appealing presentations (using Microsoft PowerPoint) that use story-telling principles and deliver with impact to Employees of all levels
• Advanced at employing critical/strategic thinking skills to identify issues, question assumptions, develop comprehensive solutions/recommendations and escalate for resolution if needed
• Advanced problem solving, understanding of near-term and down-stream impacts, evaluating options, and developing and executing successful plans to mitigate risk
• Advanced at turning insight into action to build department sentiment and engagement strategy with department and companywide survey data
• Skilled in collecting, organizing, visualizing, and assimilating data, including turning raw data into meaningful information
• Ability to apply knowledge of human behavior and performance; individual differences in ability, personality, and interests; and learning and motivation
• Ability to demonstrate intellectual curiosity and challenge assumptions in a constructive way; pursues innovative and creatives solutions
• Ability to handle complex, confidential, and sensitive situations appropriately and maintain objectivity
Education
• Required: High School Diploma or GED

Experience
• Expert level experience, expansive and far reaching knowledge in:
• Strategic communications – including: planning, writing and deploying communications
• Analyzing and interpreting data to support business decisions
• Working with front line airline employees to understand job sentiment and engagement
• Developing strategies to engage a mobile workforce

Licensing/Certification
• N/A

Physical Abilities
• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits
• Competitive market salary from $116,350 - $129,300 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you'll love
• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit *
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
• Pay amount does not guarantee employment for any particular period of time.

401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
• ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
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