Centralized Referral Agent Non Certified

Centralized Referral Agent Non Certified - AdventHealth Medical Group

All the benefits and perks you need for you and your family:
• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-time

Shift: Monday-Friday 8-5pm

Location : Virtual, Palm Coast, 32164

The role you’ll contribute:

The Centralized Referral Agent is responsible for planning, controlling, organizing and directing the day-to-day operations and activities of the physician affiliate office or physician department in conjunction with Practice Manager and/or Director of Practice Operations. This position is 100% remote.

The value you’ll bring to the team:
• Answering inbound phone calls to the Access Referral Center in a polite and professional manner
• Answering, accepting, and completing in-bound tasks of referring providers who need to find the next level of care for their patient
• Faxes or makes phone calls to both the specialists offices and the patients regarding patient appointments
• Contacts insurance companies for prior authorizations for referrals ensuring referred to provider is in-network with patient’s insurance plan
• Mailing new patient paperwork and referral information to patients
• Contacts the patient regarding any in-progress or pending referrals. Maintains ongoing tracking and appropriate documentation on referral tracking database as well as in the patient’s HER

The expertise and experiences you’ll need to succeed:

Minimum qualifications :
• High School Diploma or equivalent
• Previous Call Center experience or similar experience

Preferred qualifications: • Medical Terminology • Associate's Degree • Experience in various clinical areas inpatient or outpatient practices • 1 Years’ experience as a lead role in a medical setting or other health care related role • 1 Years’ experience as a MA-C • Licensed Nurse

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Physician Services

Organization: AdventHealth Medical Group East FL

Schedule: Full-time

Shift: 1 - Day

Req ID: 25010779

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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