Night Auditor / 3rd Shift Front Desk Agent at Fairfield Inn & Suites

Description

Fairfield Inn & Suites by Marriot in Dover, Delaware is seeking outgoing and friendly candidates for a Night Auditor/3rd Shift Front Desk Agent position. This role is available for (Thu/Fri/Sat/Sun/Mon) and can be either full-time or part-time depending on your availability. The position requires working from 11 PM to 7 AM, serving as the main point of contact for guests throughout the night. Responsibilities include running end-of-day reports, balancing cash, credit cards, tips, and other various venues depending on the season. The ideal candidate will be reliable, punctual, and possess a strong commitment to providing excellent customer service.

Company Culture and Environment

At Fairfield Inn & Suites by Marriot, hospitality is the core of our identity. We pride ourselves on creating a professional yet friendly environment where every team member is valued. Our commitment to excellence and teamwork drives the success of our operations, ensuring that our guests receive the best service.

Career Growth and Development Opportunities

We are always looking for motivated individuals to join our growing team. At Fairfield Inn & Suites, we believe in providing opportunities for professional development and career advancement through hands-on guidance and support.

Detailed Benefits and Perks
• Competitive wages based on experience
• Flexible scheduling options
• Opportunities for career growth within the organization
• Supportive team environment

Compensation and Benefits
• Competitive salary based on experience
• Flexible working hours depending on availability

Why you should apply for this position today

This position offers a unique opportunity to work in a dynamic environment while directly impacting guest satisfaction. You will be part of a dedicated team that values professionalism and a customer-centric approach, making a difference in our guests’ experiences.

Skills
• Experience with spreadsheet programs (i.e., Excel) and basic accounting knowledge
• Ability to multi-task and work effectively under pressure
• Basic computer knowledge using a Windows environment
• Previous experience with front desk hotel systems (Opera, Springer-Miller, etc.) is a plus
• Excellent cash handling and customer service skills
• Friendly and outgoing personality with a professional attitude

Responsibilities
• Act as the main point of contact for guests during the overnight shift
• Run end-of-day reports and balance cash, credit cards, and tips
• Provide exceptional customer service and address guest inquiries
• Ensure a clean and safe environment for guests

Qualifications
• Must be 18 years or older
• Previous experience with office equipment including typewriter, adding machine, computer, switchboard, and credit card terminal
• Demonstrated ability to stand and walk for long periods of time
• Availability to work 3rd shift, weekends, and holidays

Education Requirements
• High School diploma or equivalent

Education Requirements Credential Category
• Basic education at the high school level or equivalent

Experience Requirements
• Previous experience in cash handling and/or customer service is preferred
• Experience in a hospitality environment is a plus

Why work in Dover, DE

Dover is a charming city with a rich history and a welcoming community. It offers a balance of urban amenities and natural beauty, making it an ideal location for both work and leisure. With local attractions, parks, and a friendly atmosphere, working in Dover, DE provides a fulfilling lifestyle that supports both personal and professional growth.

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