Lead, Advanced Analytics, Payments Insights

We are seeking a highly skilled and experienced professional to join our team as the Lead Analyst, Advanced Analytics, Payments Insights. In this role, you will play a critical part in executing the strategic direction of Airbnb's Payments operations.

Within this role, you will:
• Enable, facilitate, and assist in streamlining integrated data-driven decision making across the Payments Platform, Product, Operations organizations.
• Be part of a team committed to operational excellence and Host and Guest experience through a culture of problem-solving, guided by data and research.
• Inject quantitative measurements into our user journey, product, processes and implement objective indicators of success.
• Collaborate in the development and implementation of policies and procedures related to receiving and processing funds.
• Oversee the day to day operations in partnership with finance across collection, reconciliation and settlement (e.g., timely processing of payments motioning systems for issues).
• Work closely with cross-functional teams to drive process improvements and streamline payments data globally.
• Utilize your ability to effectively communicate and build relationships with stakeholders at all levels of the organization.

The Difference You Will Make:
• You are passionate about solving complex problems within the Payments domain with data & insights; adding a new perspective to existing solutions and making business decisions based on careful and thoughtful analysis.
• You are highly proficient in building and analyzing analytical frameworks, statistical models and experimentation methods to establish and communicate causal relationships.
• You are a storyteller who uses complex data and insights to frame narratives to bring others along the journey.
• Ability to create impact for key projects at the eTeam direct level by influencing strategy and roadmap.

A Typical Day:
• Generating payment reports and analyzing payment data for insights and performance evaluation.
• Provide regular updates and reports to management and stakeholders.
• Assist with analyzing payment performance and health, triaging the issue, and provide recommendation on the best course solution and optimization.
• Collaborate on Financial Risk Management including losses, chargebacks and other cost components, and automation of payments processes.
• Assist with initiatives to optimize the end-to-end payments journey by identifying pain points, friction areas, and improvement opportunities.
• Collaborate with driving Host and Guest advocacy to enhance payment experience, amplifying voices and addressing concerns with impactful and measurable results.
• Assist with building new payment strategies to balance financial risk and experience for different seller segments by utilizing advanced data analytics, both internal and external, to inform strategic decision-making.
• Stay abreast of industry trends, emerging technologies, and regulatory changes in the payments landscape. Proactively identify opportunities for innovation.
• Oversee the day to day operations in partnership with finance.
• Ensure accurate and efficient handling of payments transaction.
• Monitor payment trends, identify areas for improvement and implement strategies to optimize payments processing. Provide guidance to platform to maintain a robust and reliable payments infrastructure, contributing to the overall financial health of the business.

Your Expertise:
• 8+ years of industry experience in business analytics and a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).
• Have experience supporting Payments team and/or have worked closely.
• Expert skills in SQL and expert in at least one programming language for data analysis (Python or R). Experience with non-experimental causal inference methods, experimentation and machine learning techniques, ideally in a multi-sided platform setting.
• Working knowledge of schema design and high-dimensional data modeling (ETL framework like Airflow).
• Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment - comfortable acting with minimal planning, direction, and supervision. You can identify issues both within and outside of your immediate scope, and propose solutions.

Core Skills: Causal, SQL, Data Analysis, Python, R
Other Skills: Machine Learning, Data Modeling, ETL, Airflow
Seniority: Lead

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