Member Service Representative

Position: Member Service Representative - HIRING ASAP
Location: Alpine
Member Service Representative - HIRING ASAP

Life insurance, sick time, 401(k), retirement plan

United States, Texas, AlpineJob Description
• The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service, always extending courtesy and professionalism.
• The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently.
• Will handle about 30 calls a day from various callers, including doctors, patients, attorneys, etc., regarding medical records requests or status updates.
• Use a computerized system for tracking calls, information gathering, troubleshooting, and assessing needs, explaining programs, and promoting products or services.
• Identify, evaluate, and prioritize caller needs, questions, and concerns, then formulate plans of resolution and respond efficiently.
• Maintain customer satisfaction and collaborate with other teams as needed.Skills
• Customer service, Administration, healthcare customer service
Additional

Skills & Qualifications
• High School Diploma
• Prior experience in a customer service/call center
• Ability to multi-task
• Knowledge of Microsoft Word & Outlook
• Ability to thrive in a fast-growing, changing environment
Pay and Benefits

The pay range is $19.00 - $20.00/hr benefits may include:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth options
• Life Insurance (Voluntary Life & AD&D)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, Sick Leave)
Workplace Type

Fully onsite in Alpine, TX.
Final date to receive applications

Closing on May 2, 2025.
About TEKsystems

Leading provider of business and technology services, working with over 6,000 customers including 80% of the Fortune 500. We focus on strategy, design, execution, and operations to unlock business value. We are committed to diversity and equal opportunity employment.

Helping candidates find great careers is our goal. Please apply directly through the employer’s website.
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