(Live Chat Remote Jobs) Ups Work From Home Job - Immediately Hiring

Join our dynamic team as a Remote Live Chat Customer Service Representative and be a crucial part of the UPS Work From Home initiative. In this role, you will provide exceptional customer service through live chat interactions, ensuring a positive experience for UPS customers. This is a fantastic opportunity to work from the comfort of your home while contributing to the world-renowned UPS brand.What You Will Do:
• Engage with customers via live chat to address inquiries, resolve issues, and provide information about UPS services.
• Demonstrate excellent communication skills to assist customers in a professional and courteous manner.
• Utilize problem-solving skills to handle a variety of customer concerns and ensure a seamless experience.
• Collaborate with cross-functional teams to escalate and resolve complex issues when necessary.
• Maintain accurate and detailed records of customer interactions.
Responsibilities:
• Respond promptly to customer inquiries through live chat.
• ... Provide accurate information regarding UPS services, shipments, and policies.
• Resolve customer issues in a timely and efficient manner.
• Collaborate with team members to share insights and improve overall customer satisfaction.
• Adhere to established guidelines and procedures for customer interactions.
• Meet and exceed performance targets related to customer service metrics.
Requirements:
• Proven experience in customer service, preferably in a live chat or online support role.
• Excellent written communication skills with a keen attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in using live chat platforms and customer service software.
• Strong problem-solving skills and the ability to think on your feet.
• Availability to work flexible hours, including evenings and weekends.
Perks:
• Work from the comfort of your home.
• Competitive salary with performance-based incentives.
• Training and development opportunities to enhance your skills.
• Access to employee assistance programs and wellness initiatives.
• Exciting career growth prospects within a global logistics leader.
Benefits:
• Health, dental, and vision insurance.
• 401(k) retirement savings plan.
• Paid time off and holidays.
• Employee discounts on UPS services and partner products.
How to Apply: If you're ready to embark on an exciting remote career with UPS, apply now by submitting your resume and a cover letter highlighting your relevant experience. Join us in delivering exceptional service and making a difference in the lives of UPS customers around the world

Apply Job!

Apply Job!