Customer Service Representative – Life Insurance
Posted 2025-05-18
Remote, USA
Full-time
Immediate Start
Job Title: Customer Service Representative
Location: Remote
Duration: 12+ Months
Job Description:
- Inviting applications for the role of Associate, Life & Annuity Customer Contact Centre Work experience
- 0-2 years of customer service skills, experience in Insurance/ Financial Services contact center (preferably Life Insurance/ Retirement Services)
- Responsibilities
- Motivated individuals who’re ready to take up challenges and are team oriented in a fast-paced environment
- Assisting policy owners and agents with incoming calls pertaining to their life insurance policies/ products
- Calls may include but are not limited to questions regarding premium, billing related, customer website access, client changes (example: beneficiary changes, address changes etc.)
- Essential skills:
- Good analytical and problem-solving skills
- Ability to communicate verbally and through emails/phones with businesses
- Prior call center experience
- Ability to multi-task and handle calls and caseload with a high degree of accuracy
- Open for feedback and Passionate about their own learning and development
- Proven problem-solving skills and ability to provide options
- Highly motivated and committed
- Team player, supporting and assisting colleagues whenever possible
- Technical skills
- Knowledgeable in using MS Office (Outlook, SharePoint and PDF)
- Insurance knowledge and ability to understand and interpret insurance terminology (preferably Life/ Retirement Services)
- Proven computer experience with solid keyboarding skills and proficiency with learning new applications
Qualifications
- Minimum qualifications
- Must have a High School diploma or above
Shift timings:
Monday to Friday 8am to 7pm CST
(Possible Weekend operations)
Job Type: Contract
- Shift:
- Day shift
Work Location: Remote
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