Salesforce Administrator (Remote)

This Role is 100% Remote!

Salesforce Administrator

Job Summary:
• The Salesforce Administrator will work with an agile, cross-functional team of project managers, business stakeholders, and other technical resources to continually enhance the company’s integrated Salesforce solution.
• This individual should have a passion for creating repeatable and scalable solutions to drive continual improvement and increase user satisfaction.
• The administrator should feel comfortable working collaboratively to communicate design options, assist change management, and adhere to governance requirements.

Essential Functions:
• Serve as a technology lead for Salesforce and communicate/collaborate at a high level with business owners and other technology team members
• Collaborate with stakeholders, understand business needs, and define requirements to guide implementation
• Design and implement repeatable and scalable solutions to fulfill business needs
• Work with business stakeholders to enhance/maintain Salesforce digital experience sites (aka communities/portals)
• Troubleshoot issues, identify root causes, resolve bugs and errors, and implement optimal solutions to resolve issues at the source
• Assist with data management to improve quality and cleanliness
• Work with external consultants as needed
• Manage Salesforce change control for both new functionality requests and environment management
• Own system documentation for Salesforce, its integrations, and ongoing enhancements/updates
• Manage Salesforce user access, security, roles, and profiles
• Manage system maintenance, including security reviews, release updates, health check, and optimizer
• Perform other duties as assigned or required; occasional night and weekend work is required

Job Qualifications:

Must possess the following competencies:
• Ethics and Values
• Drive for Results
• Planning
• Priority Setting
• Problem Solving
• Perseverance
• Decision Quality
• Self-Development

Must possess the following technical knowledge, skills, and abilities proportionate to the job’s essential functions:
• Proficiency with Salesforce’s declarative (out of the box) capabilities to prioritize configuration, when possible, vs. coding
• Experience with workflow, process builder, flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
• Experience with Salesforce digital experience sites (aka communities/portals)
• Familiarity with Salesforce software development lifecycle, sandbox environment management, and changeset deployment
• Salesforce Administrator certification (nice to have)
• Experience with DocuSign, Conga, Ardira, Adobe, Outreach, LinkedIn (nice to have)

Education / Experience:
• Two or more years of experience administering Salesforce
• College degree; equivalent hands-on experience will be considered
• Or any equivalent combination of education and experience that demonstrates the ability to perform the essential functions of this position This job description is a summary of job requirements and functions. It is not intended to be an exhaustive list of all responsibilities

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