Chat Support Representative
Posted 2025-05-18Job Summary
We are seeking a motivated and detail-oriented Sales Support Representative to join our dynamic team. This role is essential in providing exceptional customer support and ensuring a seamless sales process. The ideal candidate will be bilingual or multilingual, possess strong communication skills, and have experience in data entry and office environments. As a Sales Support Representative, you will play a key role in enhancing customer satisfaction and driving sales success.
Duties
Provide outstanding customer support through various channels, including phone, email, and chat.
Assist customers with inquiries regarding products, services, and order status.
Conduct outbound calling to follow up on leads and provide information to potential customers.
Perform accurate data entry to maintain up-to-date customer records and sales information.
Collaborate with the sales team to ensure timely processing of orders and resolve any issues that arise.
Handle cash transactions efficiently while adhering to company policies.
Maintain an organized office environment to facilitate smooth operations.
Experience
Previous experience in a customer support or call center environment is preferred.
Proficiency in data entry with attention to detail is essential.
Bilingual or multilingual capabilities are highly desirable, particularly in English and another language.
Strong communication skills, both verbal and written, are necessary for effective interaction with customers.
Familiarity with cash handling processes is a plus.
A proactive attitude with the ability to work independently as well as part of a team.
Join us as we strive to provide exceptional service and support to our customers while fostering a collaborative work environment!
Job Types: Full-time, Part-time
Pay: $19.73 - $20.88 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Work from home
Shift:
Day shift
Evening shift
Morning shift
Night shift
Overnight shift
Rotating shift
Split shift
Work Location: Remote
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