Customer Retention Specialist

Company Description

For more than 90 years, American Family Insurance has built its reputation on sound principles, providing industry-leading service, exceptional claims experience, and products that foster long-term relationships. We treat policyholders fairly and with care, making it easy and convenient to work with us. Integrity and ethical standards guide our culture, ensuring trust-based relationships with our customers. Our reputation is built on management’s example and the character exercised at all levels of our organization.

Role Description

This is a full-time or part-time, on-site role for a Customer Retention Specialist located in Joplin, MO. The Customer Retention Specialist will be responsible for maintaining and enhancing customer relationships, addressing customer inquiries and concerns, providing exceptional service, and working to retain current policyholders. The role involves proactive outreach to customers, identifying opportunities to improve customer satisfaction, and promoting the benefits of continuing coverage with American Family Insurance.

Qualifications
• Strong communication and interpersonal skills to interact effectively with customers
• Problem-solving and conflict resolution skills
• Organizational and time management skills for handling multiple customer interactions
• Proficiency in using customer relationship management (CRM) software
• Ability to work independently and as part of a team
• Knowledge of insurance products and services is an advantage
• Bachelor’s degree in Business, Marketing, Communication, or related field preferred
• Previous experience in customer service or retention roles is beneficial
• Property & Casualty Insurance license required - can help obtain but must have prior to starting

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