Learning and Training Manager

• Manage aspects of the customer event (i.e. instruction, application implementation, environment, setup etc.) to ensure success.
• Map out training plans for customer by role
• Deliver the Oracle Health Patient Accounting learning management/training events and committed to superior customer service.
• Review methods, processes, training materials and/or project implementation plans. Identify weak areas and suggest methods for improvement.
• Partner with internal stakeholders and liaise with experts regarding instructional design.
• Market available training to customers and provide necessary information about sessions
• Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
• Use known education principles and stay up to date on new training methods and techniques
• Customize, prepare and deliver educational aids and materials
• Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
• Gather feedback from trainees after each educational session
• Education / Experience Required: BS or MS degree or equivalent experience relevant to functional area. 3-5 or more years of related experience recommended.
• Preferred experience with Revenue Cycle.
• Travel 50%
• About the team: The Center for Excellence migration work is critical to the success of Oracle Health Patient Accounting deployment to the market; the CoE team will be deploying the Oracle Health Patient accounting software to our customer base to ensure value of platform is achieved.

Career Level - IC3

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