Flight Operations Tech Product Analyst

Department:
Flight Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary
• The Flight Operations (Flight Ops or "FO") Crew Solutions Technical Product Analyst acts as a liaison between Flight Ops Customers and Technology by leading requirement discussions, administering software testing, and providing operational support. This person will develop a thorough understanding of business procedures in one or more focused areas and helps provide solutions for operational and business needs to support the product vision. This role supports multiple Customer groups and works with Technology to facilitate the development, testing, and migration of software changes using agile product delivery.

Additional details
• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer.We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Responsibilities
• Develop a thorough understanding of business rules and processes in one or more areas
• Collaborate with Technology Partners in scaled framework process
• Align with Customers on business priorities and needs
• Act as subject matter expert by assisting Technology in understanding business procedures, priorities, and needs
• Document and shape technical business requirements to enhance Developer understanding
• Collaborate with Technology on development and execution of business test cases
• Support Production migrations through defining basic functional post implementation business process validation
• Provide 24/7 support of business applications and verify software errors as first line support for business Customers
• Document and track new and existing application errors
• Foster continuous learning mindset
• Support other Analysts to grow knowledge and experience in Team processes and Technology acumen
• Speaks on behalf of the business in general discussions on feature and story grooming
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities
• Knowledge of agile product delivery methodology
• Skilled in intermediate application testing
• Skilled in Microsoft Suite, particularly Word and Excel
• Ability to think strategically and possess excellent analytical skills
• Ability to multitask, handle frequent interruptions, and adjust to changing priorities
• Ability to read, analyze, and interpret technical procedures, collective bargaining agreements, and government regulations
• Ability to communicate in a flexible and effective manner
• Ability to work with incomplete data, make informed decisions, and work on topics that are not clearly defined
• Ability to learn new technology and business procedures and best practices
• Ability to collect and analyze business data, share solution recommendations with Team, and collaborate on feedback to be shared with business
• Ability to analyze business issues and needs and develop product requirements
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions
• Ability to make decisions with minimal guidance and oversight

Education
• Required: High School Diploma or GED

Experience
• Intermediate level experience, fully functioning broad knowledge in:
• Support of business applications, platforms, customer service, and testing

Licensing/Certification
• N/A

Physical Abilities
• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Ability to move/transport 25 lbs on an occasional basis (under 50%)

Other Qualifications
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Ability to work in an on-call environment
• Extended work hours and some weekends may occasionally be required to meet project deadlines or to resolve urgent production issues
• Overnight travel may be required once or twice a year

Pay & Benefits:

Competitive market salary from $86,850 per year to $95,500 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you'll love:
• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits you'll love: https://careers.southwestair.com/benefits
• Pay amount does not guarantee employment for any particular period of time.
• *401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits
• **ProfitSharing contributions are subject to plan's vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.
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