Call Center Agent - Part-time, Weekends Only

Description:
• Handle a high volume of inbound calls, delivering efficient and friendly customer service (90% of the role).
• Assist with customer move-ins, move-outs, and payment processing for a self-storage facility.
• Provide clear, persuasive information about our storage solutions to potential customers.
• Use active listening to resolve customer concerns and provide positive outcomes.
• Maintain accurate records in the CRM, documenting all interactions.
• Build lasting customer relationships that support business growth.

Requirements: • 2+ years of call center experience, with a focus on inbound calls. • Ability to handle high call volumes while providing top-notch service. • Strong communication skills and the ability to connect with diverse customers. • High attention to detail, organization, and multitasking abilities. • Critical thinking skills with a proactive problem-solving approach. • Availability to work weekends only (Saturday & Sunday). • Must be available to work within US time zones.

Benefits:
• Working completely remote
• Location independence
• 6 Paid leave days
• Quarterly bonus
• Yearly salary increase policy (7% after 6 months, then 5% after additional 6 months)
• Long-term position with the opportunity to grow in a stable and growing Agency
• Great opportunity to grow

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